UK & International Delivery

UK Dispatch & Shipping

Dispatching Orders – UK

We supply most of our parts by mail order. Parts are generally dispatched within 5 working days by first class letter post (which Royal Mail aims to deliver the next working day) to the UK. We also offer a speedy dispatch service which aims to leave us on the same working day as the order is placed. This incurs an extra charge of £2 and orders MUST be received before 2pm. You can choose which service you would like when ordering online, please specify if emailing or calling. We use couriers for large, heavy or very valuable orders and use a broker website to get the best deal. We never use surface mail! Specific shipping instructions are also welcomed and will be accommodated where possible.

UK Shipping

Shipping, generally speaking, is from £3.50 within the UK. Heavy or large parcels will have a higher shipping charge. We are happy to quote ahead of shipping for bulky parcels. Charges are calculated on weight, size and value.

If you have a specific event you require parts for, please order as soon as possible. It is not always possible to dispatch same day and the post can be delayed or even lost!

International Dispatch & Shipping

Dispatching Orders – International

We supply most of our parts by mail order. Parts are generally dispatched within 5 working days by standard, untracked Airmail for overseas orders. We also offer a speedy dispatch service which aims to leave us on the same working day as the order is placed. This incurs an extra charge of £2 and orders MUST be received before 2pm. You can choose which service you would like when ordering online, please specify if emailing or calling. We use couriers for large, heavy or very valuable orders and use a broker website to get the best deal. We never use surface mail! Specific shipping instructions are also welcomed and will be accommodated where possible.

International Shipping

Shipping, generally speaking, is from £3.50 for overseas but this price will vary depending on the country. Heavy or large parcels will have a higher shipping charge. We are happy to quote ahead of shipping for bulky parcels. Charges are calculated on weight, size and value.

All packages to South Africa are sent by a tracked service due to the poor delivery rate we have experienced. This costs a little more but ensures delivery.

Customs regulations change regularly and we do our best to keep up with all of them to reduce delays but they are many and varied. We add the correct code to our parcels, but customs do not always acknowledge this and there is no magic number we have found to make import duty disappear (so far). Customs occasionally hold packages, sometimes for days, which we can do little about unfortunately.

We dispatch worldwide and do not charge tax on parts sent to outside the UK from January 1st 2021.

**From the 1st February 2024 we will be working with an export company to charge the local overseas VAT on parcels under approx €155 value at the time an order is placed. This will mean customer in those specific countries where this service is available, should not have to pay any import tax on their delivery. Import duty may still be applicable. Currently the list of countries included in this service are AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA. LUXEMBOURG, MALTA, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN.

If you have a specific event you require parts for, please order as soon as possible. It is not always possible to dispatch same day and the post can be delayed or even lost!

Lost Parcels

Occasionally parcels and packages get lost but all our orders are insured automatically and in the majority of cases at no extra cost to you. Draganfly Motorcycles does not consider a non tracked item as lost until at least 20 working days have passed or 30 working days for overseas parcels. If in doubt please contact us, confirming the delivery address, we will do our very best to locate the package if possible. If it is confirmed as lost we will replace the items.

Claims for loss must be made within 80 calendar days of the date of posting, or no claim will be entertained. Draganfly Motorcycles has no legal liability for any loss if at the time of the claim, 80 days has expired from the date of posting. Draganfly Motorcycles advises customers to claim as soon as possible after an event has occurred to enable enquiries to be made promptly.

Royal Mail Advise –

The sender or the recipient of the item may both claim for a lost item but only one will be paid compensation. If both claim for the same item then Royal Mail will process only the sender’s claim unless compensation has already been paid to the recipient. The claimant is required to provide the same evidence regardless of whether they are the sender or recipient.

Draganfly Motorcycles will contact you, the customer, with the outcome of their complaint within 30 calendar days (if for any reason we are not in a position to finalise after 30 days Draganfly Motorcycles will contact the customer with an update.)